Due to All Zelens parcels are sent with a recorded delivery service and require a signature upon delivery. For security reasons all parcels must be signed for on receipt; if you will not be at home during normal office hours you can provide us with an alternative delivery address where someone will be available to sign for your parcel.
We aim to process and despatch orders as quickly as possible, normally within 24 hours. Orders placed before 12pm on business days (Monday - Friday, excluding public and bank holidays) will normally be processed the same working day. Orders placed on Saturdays, Sundays and holidays will be processed the following business day. Please quote your order number in all correspondence. You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received. If an item is undelivered we will refund your account after 28 days.
If your item is not in stock, we will place it on back order for you. You will always be contacted with the option to cancel your order if you would rather not wait.
Next Day delivery for orders before 12 noon. The flat cost of shipping is £3.00.
Free standard delivery for all UK Mainland orders. Standard delivery is between 2 to 4 working days.
All orders to Europe are sent Priority Airmail. European orders posted to countries outside the EU may be subject to import charges. Zelens accepts no responsibility for these. Standard delivery time for all orders to Europe is between 2 and 5 working days. The flat cost of shipping is €15.
All international orders are sent Priority Airmail. Orders posted to countries outside the EU may be subject to import charges. Zelens accepts no responsibility for these. Standard delivery time for all orders to USA and Canada is between 5 and 7 working days with the rest of the world slightly longer. The flat cost of shipping is $20 USD.
Please note due to the new customs regulations we no longer ship to Russia.
Special delivery is available on request. Please email us at firstname.lastname@example.org if you have any specific delivery requests.
If you need any help regarding your order, please contact Zelens Customer Service on +44 (0) 207 631 3212 (open 9am to 5pm, Monday to Friday) or email email@example.com.
The returns policy is for goods purchased on the website, by mail, over the telephone or by post. Zelens Ltd hopes that you will be delighted with your order. However, if for any reason you are not completely satisfied, we are happy to offer a refund, exchange or replacement on all goods returned to us within seven days of your receipt of goods provided they are in their original, unopened, unused and undamaged condition. We will consider the condition of the goods being returned when making a refund.
Should you wish to cancel your order and return any goods, please notify us within a period of seven working days beginning with the day following the day of delivery to you, by emailing us at firstname.lastname@example.org or by calling our Customer Service on +44 (0)207 631 3212 (open 9 am to 5 pm, Monday to Friday). Please provide full details of the customer order number and the goods which are being returned and the reason.
Due to the nature of the product, we are unable to offer refunds or returns on any purchases where the seal is broken. On receipt of the returned goods we will give you a refund of the amount paid for the goods. Refunds will be made against the original form of tender. If you require a refund we will refund the price paid by you for the goods (exclusive of the initial delivery charge) within thirty (30) days of receiving your returned goods, provided that you have returned the goods to us in their original condition.
To improve our service please let us know the reason for returning any goods. This does not affect your statutory rights.
Return the parcel by a signed for method to the following address: Zelens Ltd, 20 Wimpole Street, London, W1G 8GF, UK.