All Zelens parcels are sent with a recorded delivery service and require a signature upon delivery.
For security reasons all parcels must be signed for on receipt. If you will not be at home during normal office hours you can provide us with an alternative delivery address where someone will be available to sign for your parcel.
We aim to process and dispatch orders as quickly as possible, usually within 24 hours. Orders placed before 12 pm on business days (Monday - Friday, excluding public and bank holidays) will normally be processed the same working day. Orders placed on Saturdays, Sundays and holidays will be processed the following business day.
Free standard delivery for all UK Mainland orders. Standard delivery is between 2 to 3 working days.
All orders to Europe are sent Priority Airmail. European orders posted to countries outside the EU may be subject to import charges. Zelens accepts no responsibility for these.
Standard delivery time for all orders to Europe is between 2 and 5 working days.
Other international orders:
All international orders are sent Priority Airmail. Orders posted to countries outside the EU may be subject to import charges. Zelens accepts no responsibility for these.
Standard delivery time for all orders to USA and Canda is between 2 and 5 working days.
Standard delivery time for all orders to Middle East, Asia, Africa, South America and Australia is between 3 and 7 working days (customs permitting).
Special delivery is available on request. Please email us at firstname.lastname@example.org if you have any specific delivery requests.
If you need any help regarding your order, please contact Zelens Customer Service on +44 (0)207 631 3212 (open 9 am to 5 pm, Monday to Friday) or email email@example.com.